Telephone: FAQ

Product Information

  1. What is Knology Telephone service?
  2. How is Knology Telephone service different from the traditional phone service I have today?
  3. How can I order Knology Telephone Service?
  4. Is there a fee to switch local telephone companies?
  5. Can I call people who have other local service providers?

Installation, Account Management, Carrier Information, Establish or Change Service

  1. How can I order Knology Telephone Service?
  2. Do I have to sign a term contract for Knology Telephone Service?
  3. Can I keep my existing Telephone Number?
  4. Directory Listing rules for Knology Telephone Service
  5. I am unable to receive collect calls form a correctional facility. What should I do?
  6. How do I change my Knology account information?
  7. Who do I contact if I need help with my Knology Telephone Service?
  8. Where can I register for the Do-Not Call List?
  9. How do I transfer my Knology services to a new service address?
  10. Do I need to cancel my current local service when I switch to Knology Telephone Service?
  11. When I switch to Knology, do I need to contact my current long distance provider?
  12. Can I have a long distance provider other than Knology?
  13. Is the sound quality clear on Knology Telephone Service?
  14. Who do I need to contact if I need help with my Knology Telephone Service?
  15. Does Knology offer Life Line services?
  16. How does Knology Telephone Service work?
  17. How is Knology Telephone Service different from the traditional phone service I have today?
  18. How many phone lines can I get with Knology Telephone service?
  19. Does Knology collect and use personally identifiable information regarding my account and services?
  20. What if my electricity goes out? Will I still be able to use my Knology Telephone service?
  21. Does Knology Telephone service permit dial-up Internet?
  22. If my cable goes out, will my phone go out too?

Payments, Billing

  1. Can I view my Knology invoice online?
  2. Can I pay my Knology invoice online?
  3. How to read my Knology invoice
  4. How do I sign up for paperless billing?
  5. What can I do if I don't recognize a charge for calls on my Knology telephone invoice?
  6. How can I sign up for automatic monthly payments through my bank account or credit card?
  7. Can you explain the charges on my first invoice?
  8. I have been installed with Knology Telephone service but I am still receiving bills from my old carrier

Charges, Rates and Terms

  1. Can you provide a description of the most common taxes, fees and surcharges on my Knology Telephone invoice?
  2. What are my international calling rates?
  3. What is a Federal Subscriber Line Charge?
  4. What is the Federal Universal Service Fund Charge?
  5. Terms of Service

Avoiding unnecessary charges or fraud

  1. How to Avoid Fraud Over the Telephone
  2. Calling Card Fraud
  3. 809 Area code scam
  4. 900 Numbers
  5. Internet Dial-Up Access Numbers
  6. Cramming
  7. Jamming
  8. Slamming

Collect call and 3rd Party Billing Charges

  1. What are collect calls and how am I charged for them?
  2. What are third party charges?
  3. What are miscellaneous charges?
  4. Why should you be concerned about miscellaneous charges?
  5. What has been Knology's previous policy on miscellaneous charges?
  6. What is Knology’s NEW policy regarding collect calls, third party billed calls, and miscellaneous charges?
  7. What about charges for collect calls or third party billed calls that I don't believe were accepted?
  8. Do I still have to pay my bill if I am disputing the charge on my invoice?
  9. When will I see the credit on my bill?

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